Refunds Policy
Understanding our refund process, eligibility criteria, and how we handle disputes on AsaniSay.
1Overview
At AsaniSay, we strive to ensure that every transaction between Clients and Service Providers is handled fairly and transparently. This Refunds Policy outlines the circumstances under which refunds may be issued, the process for requesting a refund, and your rights as a user of our platform.
AsaniSay acts as an intermediary platform connecting Clients with Service Providers. Refunds are subject to the terms agreed upon between both parties and our dispute resolution process.
2Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
Refund requests must be submitted within 14 days of service completion or the agreed delivery date, whichever comes first.
3Non-Refundable Items
The following items and services are generally non-refundable:
- Services already fully delivered and accepted by the Client
- Digital products or files that have been downloaded
- Consultation fees after the consultation has taken place
- Services where work has commenced based on Client approval
- Platform service fees (except in cases of platform error)
- Pre-paid packages where no service was ever requested
4Refund Process
To request a refund, please follow these steps:
Submit a Request
Go to your order history and click 'Request Refund' or contact our support team.
Provide Details
Explain the reason for your refund request and provide any supporting evidence (screenshots, messages, etc.).
Review Period
Our team will review your request within 3-5 business days.
Mediation
If necessary, we may facilitate communication between Client and Provider to resolve the issue.
Resolution
You will be notified of the decision and any applicable refund amount.
5Refund Timeframes
Once a refund is approved, processing times vary by payment method:
Please note that your bank or payment provider may have additional processing times.
6Dispute Resolution
When a disagreement arises between a Client and Service Provider, we follow this process:
Step 1: Direct Communication
We encourage both parties to resolve issues directly through our messaging system.
Step 2: Mediation
Our support team reviews evidence and facilitates a fair resolution.
Step 3: Escalation
Complex cases may be reviewed by our dispute resolution committee.
7Service-Specific Policies
Freelance Services
Refunds available if work not delivered as agreed within deadline.
Consultations
Full refund if canceled 24+ hours before session.
Digital Products
Refunds only for defective or not-as-described products.
Physical Goods
Return within 14 days for eligible items (buyer pays return shipping).
Event Tickets
Refundable up to 7 days before event unless otherwise stated.
Subscription Services
Pro-rated refunds for unused portions of subscriptions.
8Cancellations
- Client Cancellation (Before Work Starts): Full refund minus platform fees.
- Client Cancellation (Work In Progress): Partial refund based on completed work.
- Provider Cancellation: Full refund to Client; Provider may incur penalties.
- Mutual Cancellation: Full refund as agreed by both parties.
9Chargebacks
We take chargebacks seriously as they affect our ability to provide services to all users.
- Before filing a chargeback, please contact our support team to resolve the issue directly.
- Unnecessary chargebacks may result in account suspension or termination.
- If a chargeback is filed, your account will be frozen until the matter is resolved.
10Contact Us
If you have any questions about this Refunds Policy or need assistance with a refund request, please contact us:
- Email: info@asanisay.com
- Live Chat: Available 24/7 on our platform
- Phone Support: +92 123 4567890 (Mon-Fri, 9AM-6PM)
- Address: 123 Liberty Market, Gulberg III, Lahore, Pakistan
Fair & Transparent Refunds
We're committed to ensuring fair treatment for both Clients and Service Providers. Our goal is to resolve disputes quickly and fairly.
Still have questions?
Our team is happy to explain anything on this page.